The challenge
- Create a loT-based interconnected system to support the client’s requirements.
- Research about stakeholder pain points and craft a product experience to address them.
- Design a completely scalable design system that was easy-to-use and intuitive.
Our approach
- Primary and Secondary research
- User persona
- Competitor benchmarking
- Generating target audience insights
- Brand strategy
- Design strategy
- Wireframing and prototyping
- Design system
- UX writing
- Web app UI design
- Mobile app UI design
- User testing
Manual management. Inefficient processes. Lack of innovation. Prone to errors. Loss of revenue. Lack of scale.
Streamlined Operations. High efficiency and increased accuracy. Scalable systems.
User goals and features
Fleet managers
Users responsible for tracking and managing trips, and inventories, resolving issues, maintaining coolers, and scheduling routes.
Drivers
Responsible for timely transportation and delivery of samples in their purest form and overseeing van coolers.
UX/UI Design
The outcome
Revenue saved annually
Vaccination doses transferred safely
Reduced wastage of critical medical assets
Samples delivered in a timely manner
In our initial discovery, we realized that drivers were not entirely aware within IoT systems. As a result, we designed the mobile app to be intuitive and user-friendly, providing drivers with an easy-to-use experience throughout their deliveries. It featured real-time cooler monitoring to ensure pharmaceuticals were transported under optimal conditions, streamlined loading and unloading processes to reduce errors and improve efficiency, and real-time alerts to enable drivers to take prompt corrective action. The app's intuitive design made it easy for drivers to navigate and use, even with limited technical experience. 9/10 drivers reported that these features collectively enhanced delivery efficiency, reduced the risk of product spoilage, and improved the overall driver experience.
To empower fleet managers, we moved away from Excel sheets and developed a comprehensive dashboard that serves as a powerful multitasking tool, centralizing essential data for seamless oversight. It streamlined trip creation workflow and simplified planning and tracking, with the flexibility for future upgrades to enhance functionality. Additionally, personalized rule-setting enabled precise sensor alerts tailored to specific requirements, which allowed managers to proactively address potential issues.
Drivers benefited from real-time temperature monitoring and streamlined processes, leading to reduced wastage of pharmaceuticals and improved delivery times. Fleet managers gained better oversight and control, facilitating improved resource allocation and proactive issue resolution. This integration created a more responsive logistics environment, allowing for swift adaptations to challenges.
